When identifying business value in monitor we only have one bucket for "cost per failure" and it’s not clear what that cost means. Putting my sales hat on there are 3 primary costs I discuss with customers for any given rule violation:
The cost of risk incurred by inaction; be that regulatory, financial or time inefficiency, distrust, dissatisfaction, or business process interruption.
The cost of unplanned/fire drill fixing of one record
The cost of fixing 1 record as part of organized remediation, leveraging lower cost resources, and mass updates were appropriate.
The combination of the three give one a bigger picture of the value of proactive data quality defect identification and organized remediation.
Ideally it would be great to take this one step further and at a high level in the dashboards be able to link data quality rules to KPI’s. This would be a huge help closing follow on deals.
One rule may effect multiple KPIs
I would like to include, out of the box, a list of standard business KPIs with details about the KPI. Of course the users can add more KPIs as needed.
Thank you for the impact. When we created this we made it a simple input on purpose, in order to get feedback like this from the field. Every customer may a have scientific or un-scientific method for doing this and can do it outside of the application and enter their output of their calculations here.
It would be great if you could Mock up a prototype and create this as content as a product accelerator.
We will be looking at how this can be implemented into the Knowledge Tier to improve the relationship between KPI and Rule as well as the indication around cost per failure
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